Shipping policy

Shipping Policy

Thank you for choosing Bower Watches! We take great care in delivering our quality timepieces safely and efficiently. Please review our shipping policy below for details on rates, delivery times, and other important information.

 

Processing Times

Bower Watches is run by just the two of us, and we do everything. From design to packaging, to packing and shipping. This means we control the entire quality control process through shipping. But it also means the estimates you see below can sometimes slip by a day or two.

We process all orders within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order ships.

 

Shipping Rates & Delivery Times

Shipping rates are subject to change. The latest rate will always be available and up to date during checkout, before payment.

Delivery times are estimates and may vary based on your location and any customs processing times.

 

Order Tracking

Once your order ships, you’ll receive a tracking number by email to monitor its progress. If you need further assistance with tracking, please contact us.

 

Customs, Duties & Taxes

For international orders, customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the buyer’s responsibility and are not included in our shipping fees. We recommend contacting your local customs office for further information on potential charges.

United States: We cover applicable US import tariffs for our customers when your order ships. This means you won't face unexpected tariff charges or additional payments when your watch arrives.

 

Shipping Restrictions

Because of restrictions on high-value items, we can't ship to certain countries. If your country is affected by these restrictions, we will notify you during checkout or through our customer service team.

 

Lost, Damaged, or Delayed Shipments

We prioritise the secure delivery of your timepiece. If your order is lost or damaged, please contact us at contact@bower-watches.com with your order number and details. We will work with you to resolve the issue, including filing an insurance claim if applicable.

Thank you for your understanding and for trusting us with your purchase. We are committed to ensuring a seamless delivery experience!