Shipping policy
Shipping Policy
Thank you for choosing Bower Watches! We take great care in delivering our quality timepieces safely and efficiently. Please review our shipping policy below for details on rates, delivery times, and other important information.
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Processing Times
Bower Watches is run by just the two of us and we do everything. From design to packaging, to packing and shipping. This means we have control over the entire quality control process all the way to shipping. But, it also means that sometimes the estimates you see below can slip by a day or two.
All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Times
- Domestic Shipping (Australia):
- Orders $100 and up - Standard Shipping (2-8 business days): Free
- Orders under $100 - Standard Shipping (2-8 business days): AU$10
- Express Shipping (1-4 business days): AU$19
- International Shipping:
- Standard International (6-27 business days): AU$39
- Express International (5-8 business days): AU$59
- Standard International (6-27 business days): AU$39
- United States Shipping:
- Standard International (6-27 business days): AU$79
- Express International (5-8 business days): AU$1199
- Standard International (6-27 business days): AU$79
Shipping rates are subject to change. Latest rate will always be available and up to date during check-out, before payment.
Delivery times are estimates and may vary based on your location and any customs processing times.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress. If you need further assistance with tracking, please feel free to contact us.
Customs, Duties & Taxes
For international orders, customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the buyer and are not included in our shipping fees. We recommend contacting your local customs office for further information on potential charges.
Shipping Restrictions
Due to restrictions on high-value items, we are unable to ship to certain countries. If your country is affected by these restrictions, you will be notified during checkout or by our customer service team.
Lost, Damaged, or Delayed Shipments
We prioritize the secure delivery of your timepiece. In the rare event of a lost or damaged order, please contact us at contact@bower-watches.com with your order number and details. We will work with you to resolve the issue, including filing an insurance claim if applicable.
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Thank you for your understanding and for trusting us with your purchase. We are committed to ensuring a seamless delivery experience!